Account Administration

The NPDB's account administration tools help Data Bank administrators and users create and maintain a subject database, update profile information, and manage notification preferences. The Data Bank administrator can also use administration tools to manage payment information (such as maintain credit cards, electronic funds transfer, and purchase query credits) and manage user accounts.

The NPDB is moving to a system that requires multi-factor authentication, or MFA, for all user accounts. MFA requires something you know, such as a password, and something you have, like a mobile phone, for authentication. MFA will be required for all NPDB user accounts in the future, but you can start using MFA now. MFA makes it easy to sign in to your account. By signing in with MFA you are signed in to your NPDB user account. There’s no need to enter a Data Bank Identification Number, or DBID, or user ID. MFA adds a layer of security to your account so frequent password changes are not required.

The Role of the Data Bank Administrator

An organization's Data Bank administrator creates and maintains user accounts for all individuals in the organization who query or report.

The Role of the NPDB User

The main role of NPDB users is to query and report; however, they also perform some administrative functions in maintaining and managing their own accounts.

Administrator Tools

User Tools

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Administrator vs. User Privileges

Privilege	Data Bank Administrators	NPDB Users
Query, Report, and View Query/Report Responses	Yes*	Yes See: About Querying, About Reporting
Maintain Electronic Notice of Action Preferences (State Boards Only)	Yes See: How to View Electronic Notices of Action	No
Create User Accounts	Yes See: How to Maintain User Accounts and Passwords	No
Edit and Delete User Accounts	Yes See: How to Maintain User Accounts and Passwords	No
Update (Your Own) User Account	Yes See: How to Update Profile Information	Yes
QRXS Configuration	Yes See: About Software Services	No
View NPDB Correspondence	Yes	Yes
View Billing History	Yes*	Yes See: How to View Billing History
Maintain IQRS Credit Cards	Yes See: How to Maintain Credit Cards	No
Authorize Electronic Funds Transfer (EFT)	Yes See: How to Authorize Electronic Funds Transfer (EFT)	No
Maintain Agent Information and Relationships	Yes See: About Authorized Agents, How to Designate an Authorized Agent, How to Find an Authorized Agent, How to Deactivate an Authorized Agent	No
Maintain Notification Preferences	Yes	Yes See: Notification Preferences
View Historical Queries and Reports	Yes*	Yes See: How to Retrieve Historical Query and Report Summaries
Enroll and manage practitioners in Continuous Query	Yes*	Yes See: How to Renew a Continuous Query Enrollment, How to Update a Practitioner Profile in Continuous Query, How to Cancel a Continuous Query Enrollment
Activate Continuous Query	Yes See: How to Activate Continuous Query	No
View Billing History	Yes*	Yes See: How to View Billing History
Create and Maintain Subject Database	Yes*	Yes See: About Subject Database, How to Create and Maintain a Subject Database
Renew Registration	Yes See: How to Renew Registration	No

* Data Bank administrators that have not undergone identity-proofing will not have these capabilities.