I am locked out of my account; how can I get back in?

If you use ID.me Exit Image as your multi-factor authentication, or MFA, provider, visit their website for help. PIV card and CAC users can go to How to Log into MFA with PIV or CAC Credentials, and follow the instructions there.

Other Questions You May Find Helpful

• How do I recover my Data Bank ID (DBID)?
• How do I change my name on my user account?
• How do I use multi-factor authentication, or MFA, to sign in to the NPDB?

Related Resources

• Recover a forgotten DBID
• How to Manage User IDs and Passwords
• How to Use Multi-Factor Authentication for the NPDB (video - 3:10)