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I am having a technical problem, and we use a credentialing/third party system. What do I do?
Contact your technical support or your credentialing/third party software vendor. The NPDB does not support credentialing/third party software; however, if you continue to experience issues with accessing the NPDB through your credentialing/third-party software, you may:
- Use the NPDB website to access the NPDB
- Send a description of your problem with screenshots to the NPDB Customer Service Center for assistance.
Other Questions You May Find Helpful
- How can we test our Querying and Reporting XML Service (QRXS) eXtensible Markup Language (XML) files?
- Is there a particular validator that you recommend?
- Why do I continuously get locked out of my account?
- Can I use Continuous Query on my credentialing software?
