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How to Become the New Administrator for your Registered Organization

Each registered health care organization must have a Data Bank administrator. The administrator is responsible for maintaining the organization's NPDB profile and for creating and maintaining user accounts for all individuals in the organization who query or report to the NPDB. Organizations may have more than one administrator.

If the current Data Bank administrator is no longer with your registered organization

  1. To request administrator access for your registered organization, download and complete the New Administrator Request (107 KB) form.
  2. Scan the letter, attach it to an email, and send it to help@npdb.hrsa.gov, or fax the request to 1-703-803-1964.
  3. Once the NPDB receives your request, the new administrator will receive an email with a link to create the account.
    Note: The link will expire 3 days after being sent.
  4. The new administrator will then fill out a form online.
  5. Create a User ID and password.
  6. Once completed online, print the generated PDF form.
  7. The form will need to be notarized.
  8. You must upload the notarized form by signing into your account.
    Note: The NPDB cannot accept the notarized registration PDF by fax or email.

Adding the administrator role to an existing user account

  1. The current Data Bank administrator may grant administrator privileges by selecting Maintain User Accounts on the Administrator Options screen.
  2. They will then choose the relevant user account on the Maintain User Accounts screen.
  3. Under Roles on the User Account Information screen, select Administrator.
  4. Then select Save.

Creating a new user account with the administrative role

  1. Go to the Administrator Options screen and select Maintain User Accounts.
  2. On Maintain User Accounts , select Create Account.
  3. On the User Account Request screen under Roles, select Administrator.
  4. Complete the User Account Request form and select Continue.
  5. The new user will receive a link via email with instructions to complete the User Verification Process within 3 days (the link will expire after 3 days).
  6. Once the user registration document is completed, the administrator will need to approve the registration electronically. The registration documents should be retained by the Data Bank administrator.