I submitted my query a couple of hours ago; why haven't I received the response?

Under certain circumstances, additional processing time may be required to complete a query. Submitting a query with insufficient, inaccurate, or invalid data may result in a delayed response. If you do not receive a query response within one business day of submission, please contact the NPDB Customer Service Center to request a query status. If you have not received a response, please do not submit another query on the subject in question, as this will result in a duplicate transaction and additional query fees.

Other Questions You May Find Helpful

• What is a pending query?
• How can I use Continuous Query?
• What data fields are required to a submit a query?
• May I share my hospital's query response?
• What should I do if I see a blank page when I try to download my query response?

Related Resources

• Querying the NPDB
• How to Use Continuous Query
• How to Submit a Query