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Why can't I use online identity verification?

You may not be able to use online verification for the following reasons:

  • You did not enter a SSN on your form
  • You have a limited credit history
  • You are the victim of identity theft
  • You have a security freeze on your credit
  • The address you entered on your form is outside of the U.S.

If you cannot use online verification, you must notarize your Self-Query and upload it by signing in to your Self-Query order.

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