Why am I having trouble with the online verification for my Self-Query order?
If you have a limited credit history, have been the victim of identity theft, or live outside of the U.S, you may not be able to verify your identity online. You will need to have your Self-Query form printed and notarized, then you may upload it by signing into your Self-Query order, or mail it to the NPDB.
Other Questions You May Find Helpful
- How can I receive my Self-Query response faster?
- I am unable to have my documents notarized in-person, do you accept electronic notarization?
- I ordered a paper Self-Query response, how do I change the address it will be mailed to?
- How do I upload my Self-Query form?
