An official website of the United States government. 
Why can't I use online identity verification?
You may not be able to use online verification for the following reasons:
- You did not enter a SSN on your form
- You have a limited credit history
- You are the victim of identity theft
- You have a security freeze on your credit
- The address you entered on your form is outside of the U.S.
If you cannot use online verification, you must notarize your Self-Query and upload it by signing in to your Self-Query order.
Other Questions You May Find Helpful
- How can I receive my Self-Query response faster?
- I am unable to have my documents notarized in-person, do you accept remote online notarization?
- I ordered a paper Self-Query response, how do I change the address it will be mailed to?
- How do I upload my Self-Query form?
- What if I don't have a Social Security Number?
- How do I get my Self-Query notarized?
