I've already verified my identity with ID.me, why is NPDB prompting me to verify again?

The NPDB requires multi-factor authentication, or MFA, to sign in to NPDB user accounts. After enabling MFA for your user account, you will be asked to complete identity verification to meet required federal cybersecurity standards.

To verify your identity with the NPDB you must complete ID.me identity verification and allow ID.me to share your information with the HHS XMS. HHS is the U.S. Department of Health and Human Services, the federal agency that operates the NPDB program. The XMS system transmits your ID.me information to the NPDB. Sign in to your NPDB account and select Verify your identity for the NPDB to complete the verification process.

Note: The NPDB does not share or store a user's date of birth or Social Security number.

Other Questions You May Find Helpful

• Why is the NPDB requiring Identity Verification?
• What do I do if I have a duplicate ID.me account?
• I am locked out of my account; how can I get back in?

Related Resources

• Identity Verification Help
• How to Update Profile Information
• How to Manage User Ids and Passwords