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How to Update Profile Information

Updating your profile information gives you the ability to make changes to your payment, notification, and agent-health care organization relationship preferences. It also gives you the chance to keep important profile information up-to-date, such as a change in your point of contact or the name of your health care organization. Some information can be changed directly online, whereas other information requires that you print, sign, and mail a form to the NPDB.

Health Care Organization Users

  1. Sign in to the NPDB and click Continue.
  2. On the Select an Option page, select Update User Account to change your user information, add your mobile phone number, update your password, or set up your user challenge questions.

Health Care Organization Data Bank Administrators and Authorized Agent Data Bank Administrators

  1. Sign in to the NPDB and click Continue.
    Note: If you are an authorized agent Data Bank administrator, specify which organization you are acting on behalf of, or whether you are acting on behalf of self, before selecting Continue.
  2. On the Administrator Options page, you can update profile information. Each option is explained below.
Administrator Options Description
Maintain User Accounts Add a new user account, delete a user account, edit information on an existing account, or reset a password.
Update Registration Profile Update your health care organization's information, such as department name, street address, points of contact, ownership of organization, eligibility/statutory authority, primary function of organization, and query options.
Maintain IQRS Credit Cards Save new credit or debit card information, modify or delete existing card information, and assign and un-assign users to specific cards for query payments.
Maintain Agent Information (Health care organizations only) Allows you to create, update, and deactivate an authorized agent relationship online.
Maintain Entity Relationship (Authorized agent only) Review the health care organizations that are assigned to you, or deactivate a relationship online.
Electronic Funds Transfer (EFT) Authorization Set up an online checking or savings account from which query fees can be paid. Once an account is established, you can make changes by selecting Modify EFT Account on the EFT Options page.
Purchase Query Credits Credits are automatically applied as payment for a query transaction completed by an authorized submitter in your organization. This includes One-Time Queries, and Continuous Query enrollments or renewals. Credits are non-refundable and never expire.
Entity Notification Preferences Change your preferences for receiving report disclosures, notifications, and the NPDB newsletter.
Activate Continuous Query Activate 24/7 querying with Continuous Query. If you are already using Continuous Query, this button will not appear.
Continuous Query Options Determine if your Continuous Query subjects will be automatically renewed or manually renewed at the end of the enrollment period.
Administrator Training Take a self-guided training course to learn about identity-proofing and user account maintenance requirements.
Regulated Professions (State boards only) Receive electronic copies of reports for professions that you verify.