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How to Use Query Credits

Query credits may be purchased at any time. There is no minimum purchase. Credits are automatically applied as payment for a query transaction completed by an authorized submitter in your organization. This includes One-Time Queries, and Continuous Query enrollments or renewals. Credits are non-refundable and never expire.

Checking Your Query Credit Balance

To view your current query credit balance, complete the following steps:

  1. Sign in to your NPDB administrator account and continue to the Administrator Options page.
  2. On the Administrator Options page, select Purchase Query Credits.
  3. Your query credit balance will appear at the top of the Purchase Query Credits page.

Using Query Credits

When you have query credits, the credits are automatically used as your first form of payment, and will be used until your credit balance is empty. You will then have to pay for any remaining queries that were not covered by your credits. If your credits covered all of your queries in that transaction, you will have a remaining balance of credits to use the next time you query.

Please note, query credits must be exhausted before any other form of payment can be used; however, you still must enter a valid payment method in order to submit a query, even if your query credit balance covers the cost of your transaction.

Purchasing Query Credits

To view or purchase query credits, the Data Bank administrator may use the following steps:

  1. Sign into the NPDB and continue to the Administrator Options page.
  2. On the Administrator Options page, select Purchase Query Credits.
  3. On the Purchase Query Credits page, the NPDB administrator can view the number of credits; begin purchasing credits, and print invoices. To begin purchasing credits, read the instructions and select Start My Purchase.
  4. Enter the quantity of query credits to purchase and then select Continue to Next Step. If your organization requires a pre-purchase approval you may select Print an Invoice for Approval, then return later to purchase credits.
  5. Select a method of payment. You may use a stored credit card, a new credit card, or an approved EFT account to pay for the credits. Then select Continue to Next Step.
  6. An Order Summary page will appear before purchasing. Review your order summary, and then select Submit.
  7. Once your payment is processed, a billing receipt will generate and your query credits are available for use.

Note: Your billing statement will reflect 'NPDB' as the billing system. For merchant identification, please use the following:
NPDB Merchant: Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services (HHS), NPDB, FEIN: 52-082-1668, DUNS Number: 044007990